We have a deadline when the order is sent to us, so if we're late, they redirect the order to another courier. It's the same with the time we have to get to the customer, and if that time passes they block us and we don't receive orders. Sometimes we're 15km away and they want us to get there in 5 minutes in the middle of the rain.

There's no time to spend with the family at the weekend or on special dates like Mother's Day or Father's Day. They [the apps] are so selfish that on these days they put promotions on so that the delivery person has some sort of motivation to work.

The app doesn't provide any tents or places to charge your cell phone. If it's raining, we stay under a building. That's our life.

What hurts me the most is when people tell you to leave your order on the mat. You mean the carpet is cleaner than the motoboy himself? We're working there wearing masks and using alcohol. In order to deliver an order, we have a mask on, but the customer doesn't.

When there's a problem with the bike, they don't ask how long it will take me to fix it, they simply block us for 8 hours. Even though sometimes it's just a tire that I can fix in 20 minutes, I'm blocked for 8 hours, without being able to ride, without earning any money.

One day I felt very humiliated when I got into the elevator to go up with a delivery, and a lady with a dog in the elevator said she was going to get out because otherwise the wet raincoat would get her dog wet.

Every day we go through very complicated situations. Even in traffic, which is the main reason. Cars don't respect us and they think that every motoboy is that crazy motoboy who's messing up in traffic, but not everyone is like that.

Every day is a different kind of humiliation. Both by the customers and by the stores. We can't have a toilet to use, we can't go inside a store to wait for an order, we stand in the rain waiting for the customer to come out, some of them take 30 to 40 minutes; a place to sit; water offered for us to drink; these are simple things, but in our day-to-day lives it would improve a lot.

We're obliged to keep to fixed schedules. You know why? They force us to comply without forcing us. For example, we work from 10am to 10pm. This 20-minute break is a [...] most bikers will say they don't use it. Why not? Because if you take a 20-minute lunch break, the app will reduce your online time, so the system will automatically reduce deliveries for you during the shift in which you took the break. So the driver is obliged not to take a break. What do I do? I buy my lunchbox, put it in the trunk and when I go to pick up an order that's taking a long time, I have lunch. That's what most bikers do. Because if he takes a break, especially at lunchtime, the guy won't pick up any more deliveries.

(...) you have to work all three shifts. But not by them; they don't tell you "go to work now or you'll be sent away". They force you through the system, otherwise you won't be able to deliver. So indirectly they force you [...] If the driver doesn't work the three shifts, if he doesn't stay straight, his score goes down. You can be the best driver, know the right addresses, but your score will drop if you don't work what they demand.